Privacy Policy

1. INTRODUCTION

Thank you for your interest in our company. Les Délices De L'olivier, which is responsible for the processing of your Personal Data ("we" or "us"), takes very seriously the privacy of any person who visits one of our websites and, more broadly, of any person who transmits Personal Data (defined below) concerning him or her, when contacting us with our brand.

Regardless of the web services we offer you, we will always process your Personal Data in accordance with the regulations applicable in France and the European Union in the field of personal data protection ("Data Protection Regulations"), including in particular:

The Law on Information Technology, Files and Civil Liberties No. 78-17 of 6 January 1978 as amended and any updates thereto;
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) repealing Directive 95/46/EC, applicable from 25 May 2018;
Where applicable, laws adopted within the European Union and local laws that may apply to the personal data processed under the Agreement;
Texts and decisions issued by supervisory authorities, in particular the Commission Nationale de l'Informatique et des Libertés (CNIL);
This privacy policy is an integral part of our General Terms and Conditions of Sale, which can be found by clicking here: General Terms and Conditions of Sale.

By using our Website, placing orders, viewing our products, contacting one of our services by email, form or phone or by registering in our prospect database, you explicitly agree to the use of your Personal Data in accordance with this privacy policy. This same privacy policy applies each time you provide us with your Personal Data and to any processing we may carry out on it.

2. THE WEBSITE LES DÉLICES DE L'OLIVIER

This privacy policy covers all services offered on the website managed by Les Délices De L'olivier: https://delicesolivier.com/fr/

This is the site where you can buy our products directly online with or without a customer account. You can also get in touch with our services through the information request form. This site also offers you the opportunity to choose your service provider for delivery. Finally, you can subscribe to our newsletter if you wish.

3. PERSONAL DATA MANAGEMENT POLICY

3.1 YOUR PERSONAL DATA

The term "Personal Data" means any information about you that directly or indirectly makes you personally identifiable, including your surname, first name, address, telephone number, email address, bank details, username, password, cookies, IP address and other information that allows you to identify you and that you make available to us at any time.

3.2 DATA COLLECTION

The processing of personal data may be necessary for any person wishing to use specific services offered by our company via our website (request to contact us, subscribe to the newsletter, purchase,...).

The collection of personal data collected from the forms is limited to the strict minimum and is subject to automated computer processing intended to enter into contact with the authorized persons of the company Les Délices De L'olivier or to receive a newsletter. Subsequently, exchanges will be made by email, telephone or post.

The collection of data is accompanied by information on:

The data controller and the purposes for which the data is collected (purposes);
The legal basis for the data processing;
The mandatory or optional nature of the collection of data for the management of your request and the reminder of the categories of data processed;
The source of the data;
The recipients of the data and the categories of data subjects (in general Les Délices De L'olivier in principle, unless specified when transmission to a third party is necessary such as a carrier or a payment company);
The duration of data retention;
Security measures (general description);
The possible existence of data transfers outside the European Union or automated decision-making;
Your data protection rights and how to exercise them with the company Les Délices De L'olivier.

We also use "Cookies" as explained in Section 4 below. Where the collection of certain Personal Data is necessary for the purposes set out in Section 3.3 below, we will let you know, with the understanding that if you do not provide us with such information, we will not be able to fulfill those purposes.

3.3 PURPOSES OF PROCESSING

The purpose of the processing of data collected from this website by Les Délices De L'olivier (data controller) is to provide you with the following services:

Respond to your requests for commercial information and information;
Consult the catalogue of products offered by Les Délices De L'olivier and propose offers of similar products or products that may be of interest;
To manage orders, payment and delivery of products, we also use your email address to offer you products that are similar or complementary to those you order;
Manage return requests;
To provide you with a customer account and to offer you order tracking services;
Subscribe to our newsletter and receive information about our services and news;
Improve the user experience and manage any complaints;
Offer targeted advertising content;
Comply with legal, regulatory and judicial obligations.

3.4 LEGAL BASIS

We process your personal data on the basis of your consent and/or the performance of a contract. Where the legal basis for processing is consent, you have the right to withdraw it at any time.

4. COOKIES

The Les Délices De L'olivier website uses cookies. Cookies are data files that are downloaded or stored on your computer or other device. They may contain information about you, your device, or your internet browsing. Cookies are mainly used to make the site work as expected and to provide a more personalized experience.

We also use cookies to obtain statistical data about the use of our website, to improve our website and to offer you content that matches your preferences. You can set your browser to notify you of the presence of cookies or to refuse them. Please note that some features of the site may be impaired if you refuse the use of cookies.

For more information, please see our Cookie Policy available here: Cookie Policy.

5. DATA TRANSFERS

In the course of our activities and for the aforementioned purposes, we may transfer your Personal Data to recipients located in third countries, including outside the European Union. These data transfers are made in compliance with the applicable regulations and we take the necessary measures to guarantee an adequate level of protection of the Personal Data transferred.

6. DURATION OF DATA STORAGE

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to fulfil our legal, accounting or tax reporting obligations. The retention period varies depending on the purposes of the processing and may differ depending on the applicable legal obligations.

7. YOUR RIGHTS

Under the regulations applicable in France and the European Union, you have certain rights regarding your personal data. These rights include, but are not limited to, the right to access, rectify, delete, restrict and object to the processing of your personal data.

To exercise your rights, you can contact us using the contact details provided at the end of this Privacy Policy. Please note that we may need to verify your identity before responding to such a request.

8. SECURITY MEASURES

We have put in place appropriate technical and organisational security measures to protect your personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access. We regularly evaluate these measures to ensure that they remain adequate and effective.

9. CONTACT

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:

Les Délices De L'olivier
Address: 10 avenue de Roquerousse, 13520 Maussane les Alpilles, France
Email: delicesolivier@sfr.fr

10. CHANGES TO THE PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time. Please check this policy periodically for any updates or changes. Any changes will take effect immediately upon posting on the site.