1. Orders and Payments
Do you take orders over the phone?
Yes, simply send us a message, including your phone number so that our sales team can call you back as soon as they are available.
I'm having trouble completing my order, what should I do?
If your payment is not successful, please check that you have entered your credit card number correctly, as well as the 3D secure code provided by your bank at the time of payment (sent via SMS, email, or through your bank's app). For any other issues, send us a message or contact us by phone (04 90 54 74 30) during store hours.
What are your opening hours?
The store is open from Monday to Thursday (8 am-12 pm and 1:30 pm-5:30 pm), Friday and Saturday (8 am-12:30 pm and 1:30 pm-5 pm).
What payment methods do you accept?
We accept payment methods by Visa and Mastercard credit cards.
I'm not receiving the code to validate my payment, what should I do?
Credit card payments are protected by the 3D Secure system. If you do not receive the validation code or if it does not work, please contact your bank.
How can I track my order?
Users with a customer account can track their orders by clicking here to log in to their account and selecting "My Orders."
If you haven't created an account, you can track the shipment of your order through the link provided in the shipping confirmation email.
Is it mandatory to create an account to place an order?
No, you can order on our site as a guest.
Which countries do you ship to?
In addition to metropolitan France, we deliver to the following countries: Germany, Andorra, England, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, United States, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
How do I create an account with you?
As an individual, you can easily create your account by clicking here.
For professional customers, please contact us in advance by message or phone at 04 90 54 74 30.
2. Deliveries and Returns
What are your delivery times?
For France, it takes 2 to 3 working days with Colissimo and 3 to 5 working days with Mondial Relay.
For international deliveries, it takes 3 to 6 working days with Mondial Relay, and for Colissimo, get a precise estimate with their calculator by clicking here.
How can I track my shipment?
If you have created an account, you can track the shipment from your customer space. Otherwise, you can do so from the shipping confirmation email you received.
What is your return policy?
The legal withdrawal period is 14 days. You can find all the information on this subject on the following page: Right of Withdrawal.
3. Products and Ingredients
What types of products do you offer?
As olive confectioners, we offer a variety of products centered around olives:
- Olives (natural, flavored, cracked, pitted, cocktail)
- Olive oil from our production, Alpilles olive oil, and Arbequina olive oil.
- Olive pastes, olive creams
Where do your products come from?
The olives we use are sourced from Provence (Aglandau, Grossane, Picholine, Salonenque), Drôme (Tanches), Occitanie (Lucques), and Morocco.
The olive oil comes from the Alpilles region in Provence and Spain for Arbequina.
I want to give a gift, can the products in your gift boxes be modified?
Yes, we can create a customized gift box for you. Please contact us via email or phone for further details.
4. Company Information
Who are we?
Les Délices de l'Olivier is a family-owned business from Provence, established in 1948. For more information, click here.
Where are you located?
In Maussane les Alpilles. Here is the map to locate us, click here.
Do you have a store?
Yes, our store and workshop are located at 10 Avenue de Roquerousse, 13520 Maussane les Alpilles.
What is your history?
Les Délices de l'Olivier was founded in 1948 by the current owner Mr. Soler's grandmother. Its reputation has grown over the years in Provence and at the Arles market, where olives are still sold every Saturday morning. More information here.
How can we contact you?
You can contact us through our contact form, via chat on the website, by email at contact@delicesolivier.com, or by phone at 04 90 54 74 30.
5. Technical Issues
I am experiencing difficulties placing my order online, what should I do?
During store opening hours, you can reach us directly via chat and phone.
Alternatively, you can send a message through the chat, the contact form, or via email at contact@delicesolivier.com.
How do I reset my password?
To reset your password, click here, enter your email address. We will send you a link to reset your password. Follow the instructions in the email. If you encounter any issues, please contact us.
6. Usage Tips
How to store vacuum-packed olives?
Vacuum-packed olives are preferably stored in the refrigerator at +4°C; they can be kept for months as long as the package is unopened.
I want to order olives; won't they spoil during shipping?
Our olives, whether in jars or vacuum-sealed, remain in perfect condition during a shipping period of 2 to 8 days. The products are well secured and reach their destination without any issues, whether in France, Europe, or the United States.
Why are they called "broken" olives?
"Broken" olives are actually just split with a mallet or another tool, revealing their flavor when brined.
How to store olives in jars?
We recommend storing them at room temperature and away from light.
How to store olives after opening? Place them in a container in the refrigerator; you can keep them for 2 to 3 weeks for those in sauce and longer for natural olives.
What do you recommend for an aperitif?
We offer olives in jars and vacuum-sealed olives, olivades which are anchovy-free tapenades, olive creams, sausages, terrines, or dried fruits.
7. Partnerships and Collaborations
Do you accept partnerships?
Yes, as a producer and packager, we collaborate with professionals on certain ranges of olives and olive products, luxury hotels, restaurant chains, etc.
How can one become a reseller of your products?
Simply contact us by email or phone. You can find more information on the dedicated resellers page by clicking here.
Do you provide gift sets for businesses?
Yes, we offer this service and create customized compositions for businesses, associations, or others.
Any other questions? Contact us at 04 90 54 74 30 or at contact@delicesolivier.com